FAQs



What are the library's hours?

The library's hours are:

6:30 a.m. - 9:45 p.m. Monday - Thursday
8:00 a.m. - 7:00 p.m. Friday
8:00 a.m. - 4:00 p.m. Saturday
12:00 p.m. - 5:00 p.m. Sunday

Is the library open during breaks?

The library is open on limited operating hours during most breaks. Please check the Student Scene or the library website for exact times during the last week of the quarter.

Why are you open during 11:00 some weeks, but closed at 9:45 most of the time?

In response to library surveys, the library has extended operating hours during heavy use times of the quarter.

When are you open late?

We are open until 11:00 PM some weeknights during Weeks 10 and 11. During Week 10, we are open until 11:00 Monday through Thursday. During Week 11, we are open until 11:00 Monday through Wednesday.

Do you have library fines?

There are no library fines, though users will be charged for lost books.

Do you have any novels or leisure reading available in the library?

The library holds a collection of Booklist's 100 Best Books of the Twentieth Century. We also have a Paperback Swap program, which allows patrons to exchange their own paperbacks with each other. The books are left on a rack in the west wing of the library. Book donations are accepted.

Are there group study rooms available in the library?

There are three classrooms in the library. When they are not being used for classes, they are available for student use.

Can I reserve a group study room for my study group or my student organization?

Students may reserve classrooms if the classroom is not being used for another function. If the room becomes essential for an organizational function, students may be asked to move to another room.

Where are the DVDs and videos?

DVDs and videos are on the same shelves as the books, organized using the Dewey Decimal System. Please ask a librarian for help locating an item.

I've heard that makeup tests are held in the library. How does that work?

Makeup tests are held in the library during Weeks 4, 7, and 9. During the designated weeks, the Student Scene published the times and locations. Exams are usually held in room L03, but please ask at the Reference Desk for information on changes. Students must present a valid student ID card to take a makeup exam.

Do you have a Lost and Found?

The library keeps a small lost and found at the Reference Desk, in addition to the official Lost and Found at the Student Activities Office.

Are cell phones permitted?

Ringers should be muted in the library. When calls are taken, patrons should go to the library foyer or other discreet location to avoid disturbing other patrons. Cell phone use is not permitted in the Quiet Study Area.

Can I use the library's phone?

The university’s office phones are not for student use. Personal calls for students from family or friends will not be accepted.

Are children permitted in the library?

Children are welcome in the library while accompanied by a responsible adult, as long as they do not disturb other patrons. If children become disruptive, their guardians may be asked to move them to another part of the building or to remove them from the library.

Can I bring a drink or a snack into the library?

Only capped, bottled water is permitted in the library.

How do I get a library card?

A student’s Sullivan University ID card can be used as a library card. The ID card enables students to check out materials. The borrower is responsible for materials checked out on his/her ID card. If a student loses his or her ID/library card, please report it immediately to the library. If a student did not receive a student ID card during registration, he or she can obtain one in the administration office.

Tell me about the library's catalog.

The library has an automated circulation system which uses cutting-edge technology to allow students, staff, and faculty to check out and reserve library materials such as books and audiovisuals. The system links the barcodes on those materials with barcodes on the users' Sullivan University ID card. A Sullivan University ID card is needed to check out library materials.

How many library items can be checked out at one time?

There is a checkout limit of ten items.

How long may library materials be checked out?

Circulating library books, videos, and DVDs may be checked out for two weeks. Materials may be renewed unless they have already been reserved by another user.

How can I renew my items?

Patrons can request renewals for their items by speaking to a staff member at the reference desk.

Can I renew my materials by phone?

Items can be renewed by phone until Week 9, when you will need to bring the book to the library for a renewal.

Can periodicals be checked out?

Periodicals cannot be checked out. Photocopiers are available.

Can I check out headphones at the library?

Headphones are no longer available for checkout at the library.

What are reference books, and can they be checked out?

Reference books are dictionaries, almanacs, encyclopedias, and similar resources used for finding current factual information. They are stored in a specified area of the library and marked with a letter “R” on the spine. They cannot be checked out.

Can library materials be reserved?

Library materials can be reserved by speaking to a librarian or by using the Hold Request feature in the catalog. To use the Hold Request feature, locate the item that you would like to request in the catalog. Click the Hold Request button in the menu. Enter your patron ID number using all capital letters, and the last four digits of your social security number as a password. You will receive an email when the item is available, and the item will be held for seven days. We recommend calling the library to make sure that the proper information was received.

If I keep items past their due date, will I receive an overdue notice?

Patrons receive overdue notices at their official Sullivan University email address.

What happens if I don't bring my books back by the end of the quarter?

All library resources are due by Wednesday of Week 11. If items are not returned, a hold is put on the patron’s account. A hold prevents a student from registering for or attending class, drops students from existing classes, and prohibits a student from ordering transcripts or other records. It can even effect graduation.

How do I get my hold removed so that I can register and attend classes?

To remove a hold, patrons must bring their overdue items to the library and request a removal of their holds at the reference desk. Please allow about five to ten minutes for the process to be completed.

What if I want to keep my book throughout the break without being put on hold?

In order to keep an item throughout the break, students must bring their items and a copy of their schedules for the following quarter to the library reference desk and request a renewal. Renewed items will be due on Monday of Week 1 of the following quarter.

My instructor has assigned a paper that requires articles from a magazine. The library does not appear to have the magazines I need. She/he said I cannot use information from the Internet. How do I get the articles?

Many of the magazines or information that you need probably can be found using an online database from a system such as Proquest or EBSCOhost. These database systems contain magazines or journals online. This is not using information from the Internet. The articles found on these database systems are exactly the same as a hard (print) copy of the article. Magazines such as Time and Newsweek can be found on these databases. Your CSS instructor should accept an article found on reliable, reputable databases such as these. If you have any questions, please be sure and check with your instructor.

I have lost one of the weekly CSS assignments (or the dog ate them, or they were rained on, or I missed class that day, etc). Is there any place I can get a replacement assignment?

The assignments are placed on the web at the end of the week of class that the assignment is given to the students. All of the assignments will be found in the Worksheets section of the FYE 101 Support page. The worksheets are in PDF format. You must have Adobe Acrobat Reader software on the computer you are using in order to access the worksheets. (The computers in the lab and the library have Adobe Acrobat Reader software loaded).

You need to be sure and ask your instructor which assignments are needed (some instructors may omit or assign different papers that week).

IMPORTANT: The assignments that are placed on the web are taken off during week 11 of the quarter for updating and corrections. You will normally receive assignments during weeks 4 and 8 during the Library component of the CSS class. Week 9 is an evaluation and make-up week. So there should not be a problem. If you know that you will not complete the assignments on time, you should make a copy of the assignment to complete at a later time; or make alternative arrangements with your instructor.

I missed class one day and now am totally lost on the assignment. What can I do?

Each database taught in class, as well as the Online Catalog, and the Internet, has an online tutorial that provides details on how to use and obtain information. Though these tutorials do not make up for a missed class, they should provide you with enough information to complete an assignment. To access the online tutorials, go to the Sullivan Library web page (http://library.sullivan.edu) and click on the Tutorials link.

The online databases themselves also have Help screens which should provide information.

I cannot find anything on my subject using the databases. I cannot find anything in a book, magazine, or newspaper either. What can I do?

First, you may want to look at the short tutorial Research Basics: Steps for Successful Research found in the Research Center section of the library’s web page. You may also want to look at your topic or subject. Is it extremely narrow in focus? (For example, you may find little or nothing on a very narrow topic such as nutritional habits of 18-year old female college students during the winter months.). You may need to broaden your topic somewhat. (example: diet or nutrition of college students). However, if your topic is too broad, you may need to narrow it down somewhat or you can become overwhelmed with information. (Some databases provide subjects along with broader and narrower related subjects).You would want to look at the database you are using. Is it an appropriate database for your topic? (i.e. a business database may be inappropriate for health-related topics).

If you’ve followed the above suggestions and are still having problems, you may want to consider synonyms (or other words) that could be used for your topic (i.e. attorney for lawyer, physician for doctor, etc.). You can also ask your instructor or librarian for assistance. They may be able to head you in the right direction. Finally, if you still cannot find information for your paper, you may need to consider altering or changing your topic.

I’ve heard some of my fellow students discussing a Virtual Workbook. What is the Virtual Workbook and how is it different from the regular assignments?

Your instructor may have placed you in either a Virtual Workbook group or a classroom group prior to the beginning of the Library Component of the CSS class. (Some instructors do not use the Virtual Workbook. In this case, all of the students are in the classroom group). The Virtual Workbook is found online. The students in the Virtual Workbook group work independently on CSS assignments, which may be a little more complex than some of the assignments given the classroom group. If your instructor is using the Virtual Workbook, she or he will provide more instructions about the Workbook and his/her expectations.

I don’t know how to type my paper on the computer (or how to use Microsoft Word). How can I learn how?

There are tutors available to help in the Tutoring Center, which is in room 238 in the main building. Check the Student Scene for tutors’ schedules.

How do I log in to the computers?

If the logon screen displays immediately, enter your username, which, for students, is your first initial, the first five letters of your last name, and a random four-digit number. Check your schedule if you have forgotten your username.

Your password is your social security number. If you are an international student and do not have a social security number, please contact the IT department at 502-413-8800.

If there is no username and password box on the screen, click the icon labeled “Terminal Server,” or “Click here.” A username and password box will appear. Proceed in the manner described above.

How do I log in to my student locker?

Every Sullivan University students has space on the network to store papers and other information (a locker). This can be convenient because you can save information to your locker from one computer and; later, go to another computer and pull up the information to print or continue working on.

To save information to your locker:

  • Log on a computer.
  • Go to wherever the information is that you want to save. (for example, you were in Word working on a paper and want to save the paper).
  • Go to File and then Save As.
  • Click on the drop down menu on the Save As box and double click on your username.
  • Finally, click on the Save button to save your paper (be sure that your paper has a name in the File Name box).

 

To open your locker:

 

  • Double click on the My Computer icon on the desktop.
  • The items in My Computer will appear.
  • Find your username and click on it to open your locker.
  • Your locker should open and display the contents.
  • Double click on the item you want to view.

Where are the printers?

The library has three main printers on the main level and there is also a printer on the center of the public computer room in the lower level of the library. This printer is the default printer location for all public computer use in the basement. A fourth printer is available in Room L01, which is the default printer location for the computer in that classroom.

Is there a color printer available for student use?

A color printer is available on the main floor of the library, on the right side of the reference desk. The color printer is available for use from select computers in this location. Look for a label on the workstation indicating that the color printer is accessible. Please choose one of these workstations for your color printing needs.

How much does printing cost?

Printing is free, though students are asked to limit their printing to academic purposes. The color printer has a daily limit of fifteen pages per student, with an exception made for academic needs.

How do I log on to databases?

Please click this link for instructions. Please don’t hesitate to call the library at (502) 456-6773 for assistance.

How do I log on to my online class?

Go to http://sullivan.angellearning.com. Use your Sullivan University student ID (first initial, first five letters of last name, and a random four-digit number) as your username, and your social security number as your password. If you continue to have difficulty, contact the E-Learning Department at (502) 413-8800 option #1, or (888) 299-5312.

Does the library have photocopiers?

The library has two photocopiers. One is on the left side of the reference desk on the main floor, and the other is in the public room in the lower level.

How much do photocopies cost?

Photocopies cost five cents per page, or five cents per side when double-sided copies are used.

Is there a workstation available for persons with special needs?

Yes, a workstation with programs that assist persons with special needs is available on the right side of the reference desk.

The library is closing, but I still need a computer. Where can I go?

Many of the computer labs, including Room 144, 148, and 150, are open during the mornings and evenings when the library is closed. Check the computer science website at http://cs.sullivan.edu/compuse.html for details.

What is the library's Internet use policy?

Student usage policies are discussed in the Student Handbook.

Is there a fax machine available at the library?

Librarians will make local faxes of reasonable length for students, faculty, and staff. Faxes made by faculty and staff must be work-related.

Is it okay to ask a librarian for help with my research?

Patrons are encouraged to ask librarians for help. Librarians can recommend books, databases, and other resources, provide research advice, and train patrons to use the library, the databases, and other resources more effectively. They can also offer assistance over the phone, which is a service often utilized by online students. The library’s phone number is (502) 456-6773.

Can I make an appointment to work one-on-one with a librarian?

Yes. In addition to drop-in visits, patrons can call the library at (502) 456-6773 and request an appointment with a librarian.

I’m an online student, or I'm just doing research at home. Can I still contact the library for assistance?

Librarians can offer assistance over the phone, which can be very helpful to online students. This service is also used by students using TurnItIn or the online databases. The library’s phone number is (502) 456-6773.

I found the title of an article that I like in one of the databases, but the document isn't available in full-text. What can I do?

Go to http://libdb.sullivan.edu. Under the heading “Periodical Search,” enter the name of the journal or newspaper in which the article was printed, not the title of the article itself. Click “Search.”

Find the listing for the journal. The listing may state that the newspaper or article is available at one of our campuses, which refers to the paper version. The listing also might include links to databases. On-campus, a patron who clicks these links will be directed to the database containing the full text of the journal. Off-campus, the patron will need to access the database through the remote access feature.

Patrons can also call the library for assistance.

If the article is not available in any of our databases, librarians can request the document from another library. This process can take several weeks, so please allow adequate time for requests from other libraries.

My instructor told me we'll be using Turnitin for her class. What is it and what do I need to do?

Turnitin is an online plagiarism prevention tool that's used by over 2,500 institutions worldwide, including Sullivan University, to promote originality and to improve student's writing and research skills.

Prior to using Turnitin, you must first setup an account by creating a user profile. You will only need to create one account for all of your courses. Follow these steps to create your user profile.

  •  First, open your browser window and enter: http://www.turnitin.com, or go to Sullivan Library's homepage at: http://library.sullivan.edu and click on the Turnitin logo.
  •  Next, select "create a user profile".
  •  Select "student" from the drop-down menu and click "next".
  •  Enter the class ID and class enrollment password that your instructor provided. If you did not receive this information or have lost it, contact your instructor directly or inquire with a librarian.
  •  Enter your Sullivan student email address and click "next".
  •  Choose a password that has six or more characters and includes at least one letter and one number.
  •  Enter your first and last name, then select your country and state of residence from the drop-down menu and click "next".
  •  Read Turnitin's user agreement and click "I agree -- create profile".
  •  This final screen confirms that you have created a user profile and have also enrolled in a class. Click "end wizard and go to login page" to proceed, or close your browser window and return later.

Now that I've created a user profile, how do I access my Turnitin account?

Open your browser window and enter: http://www.turnitin.com or go to Sullivan Library's homepage at: http://library.sullivan.edu and click on the Turnitin logo. Enter the email address and password you used to create your user profile and click the "Log In" button.

How do I turn in my assignment using Turnitin?

  •  First, log in to Turnitin. A list of the classes in which you've enrolled will appear on the screen. Click on the name of the class you want to enter.
  •  Click on the paper icon with the blue arrow beneath the word "submit" next to the assignment that's due. If the assignment's due date has expired, you won't be able to submit your file.
  •  On the next screen, enter a title for your assignment and select either "file upload" or "cut & paste" from the drop-down menu.
  •  Next either, cut and paste the content of your assignment directly from your open file, or click the "Browse" button and find the file on your computer. Turnitin accepts most digital formats including Microsoft Word document format (.doc), or Rich Text Format (.rtf), WordPerfect, or Acrobat (.pdf).
  •  Review your assignment, which appears on the next screen. If you're satisfied, click the "yes, submit" button. If not, click "no, go back" and repeat steps 3 & 4.
  •  Record the number on your "Turnitin digital receipt". A copy is also sent to your email address.
  •  To return to your class, click the folder icon with the blue arrow below "portfolio". You're only able to submit one file for each assignment.
  •  Lastly, click the "logout" tab at the top of your screen when you're finished or click on the "my classes" tab to return to your main screen.

I used Turnitin in my English Composition course last quarter and now my Business Law professor is requiring it. Can I use the same account or do I have to create a new profile?

You only need one user profile for all of your classes. To add another class to your account, log in to Turnitin using the email address and password you set up earlier, then click the "enroll in a class" tab from your main screen. Enter the class ID and class enrollment password that your instructor provided.

If you did not receive this information or have lost it, contact your instructor or inquire with a librarian.

Help, I lost my password for Turnitin!

Open your browser window and enter: http://www.turnitin.com or go to Sullivan Library's homepage at: http://library.sullivan.edu and click on the Turnitin logo. Next, click on "password help" beneath the log in box. Then, enter the email address you provided when you first created your user profile and click "submit". A message with instructions for resetting your password will be sent to you at that address. You'll have sixty minutes to respond.

If you lost the password that accompanies your class ID, contact your instructor or inquire with a librarian.