• Logging on from a campus computer

• Sullivan University Library

• Student 'lockers' on the network

• Using the Internet versus reputable articles

• Obtaining copies of assignments

• Further information about databases, the Internet, or the Online Catalog

• Locating articles and information about your topic (subject)

• The Virtual Workbook

• Learning how to use Microsoft Word

I have tried to log on from a campus computer and cannot. What do I need to do?

• When you sit down at a computer workstation, press the Ctrl, Alt, Delete buttons on the keyboard at the same time. A password screen will appear (you may also get a screen saying Do not attempt to log on unless you are an authorized user. In that case, click OK and the password screen will appear).
• The Password Screen will have two or three boxes:
  • With two boxes:
    • Type suscorp\username01 OR suscorp\username1234, in which 1234 represents a random four-digit number, in the User Name box. Both formats are used at Sullivan University. You can find your user name on your schedule card.
    • If your username uses the first format (continuing students in the Winter 2006 quarter), be sure to use the first initial of your given first name (no nicknames or your middle name); your complete last name; and a number (usually 01) with no spaces between the first initial, last name, and number. If there are other students with the same first initial and last name, the number could be 02, 03, 04, etc.  (i.e. Your name is John Smith. Your user name is jsmith01. You would enter suscorp\jsmith01 in the User Name box). Be sure and type in suscorp\ before your user name. Suscorp is the domain.
    • If your username uses the second format (usually new students or students returning after a break in the Winter 2006 quarter), be sure to use the first initial of your given first name (no nicknames or your middle name); the first five letters of your last name; and a random number, listed on your schedule, with no spaces between the first initial, last name, and number. For example, if your name is John Martin, your user name is jmarti1234, with a random four-digit number replacing the 1234. You would enter suscorp\jsmith1234 in the User Name box). Be sure and type in suscorp\ before your user name. Suscorp is the domain.
    • Type your password in the second box. The first time you log on, the password will be your social security number without hyphens. If you use the second format and your social security number does not work, try the four-digit number that ends your username.
    • Click Go.
  • With three boxes:
    • Type your user name in the User Name box. (See the above information about the user name).
    • Type your password in the Password box. This is usually your social security number without hyphens.
    • Type suscorp in the Log On To box. Suscorp is the domain.
    • Click Go.
• If you are unable to log on after using the above procedures, double check and make sure everything is spelled correctly.
• Once you have tried to log on unsuccessfully for three or more tries, the system may deny you access for a short time (this is to prevent unauthorized persons from trying to access the system using your user name).
• If you are still unable to log on, you will need to talk with one of the IT personnel to determine what is wrong with your logon. Their extension is 410, and their email address is ITSupport@sullivan.edu

Ive tried to access the databases remotely and cannot get to them. What do I need to do?

You should be able to access the databases remotely (from another location). 

• First, have you logged on to a computer on campus since January 2006 to verify that your user name and password is correct, and that you can log on?
• If so, go to http://library.sullivan.edu. This is the Librarys web page. Click on the Databases button. You should receive a screen listing the databases.
• You would then need to click the Remote Access option from the databases menu.
• A Password Screen will appear. The screen will have either two or three boxes.
  • With two boxes:
    • Type suscorp\username01 or suscorp\username1234 in the User Name box. You can find your user name on your schedule card. Be sure to use the first initial of your given first name (no nicknames or your middle name); your complete last name; and a number (usually 01) with no spaces between the first initial, last name, and number. If there are other students with the same first initial and last name, the number could be 02, 03, 04, etc.  (i.e. Your name is John Smith. Your user name is jsmith01. You would enter suscorp\jsmith01 in the User Name box). Be sure and type in suscorp\ before your user name. Suscorp is the domain.
    • Type your password in the second box. The first time you log on, the password will be your social security number without hyphens.
    • Click Go.
  • With three boxes:
    • Type your user name in the User Name box. (See the above information about the user name).
    • Type your password in the Password box. This is usually your social security number without hyphens.
    • Type suscorp in the Log On To box.  Sullivan is the domain.
    • Click Go.
• You will then be in the Remote Access Help page. Follow the directions about how to access the various databases. For example, you should be able to access ABI Proquest from this page. Other databases will need passwords which are listed on this page.
• After locating the password(s) for a database, copy down the password(s), return to the database screen, and click on the link to the database. Use the password(s) where needed to access the database.
• If you have tried to access the databases using the given passwords unsuccessfully, you will need to contact the library staff.

My instructor keeps talking about saving information in a locker. What is he/she talking about?

• Every Sullivan University students has space on the network to store papers and other information (a locker). This can be convenient because you can save information to your locker from one computer and; later, go to another computer and pull up the information to print or continue working on.
• To save information to your locker:
  • Log on a computer.
  • Go to wherever the information is that you want to save. (for example, you were in Word working on a paper and want to save the paper).
  • Go to File and then Save As.
  • Click on the drop down menu on the Save In box and double click on your username.
  • Finally, click on the Save button to save your paper (be sure that your paper has a name in the File Name box).
• To open your locker:
  • Double click on the My Computer icon on the desktop.
  • The items in My Computer will appear.
  • Find your username and click on it to open your locker.
  • Your locker should open and display the contents.
  • Double click on the item you want to view.

My instructor has assigned a paper that requires articles from a magazine. The library does not appear to have the magazines I need. Why would my instructor require this? She/he said I cannot use information from the Internet.

• Many of the magazines or information that you need probably can be found using an online database from a system such as ABI Proquest, InfoTrac, or EBSCOhost. These database systems contain magazines or journals online. This is not using information from the Internet. The articles found on these database systems are exactly the same as a hard (print) copy of the article. Magazines such as Time and Newsweek can be found on these databases. Your CSS instructor should accept an article found on reliable, reputable databases such as these. If you have any questions, please be sure and check with your instructor.

I have lost one of the weekly CSS assignments (or the dog ate them, or they were rained on, or I missed class that day, etc). Is there any place I can get a replacement assignment?

• The assignments are placed on the web at the end of the week of class that the assignment is given to the students.
• All of the assignments will be found in the Worksheets section of the Access Tutorials page. (Go to http://library.sullivan.edu , click on the Access Tutorials link,  and click on the Worksheets link found under College Success Skills Class Materials). The worksheets are in .pdf format. You must have Adobe Acrobat Reader software on the computer you are using in order to access the worksheets. (The computers in the lab have Adobe Acrobat Reader software loaded).
• You need to be sure and ask your instructor which assignments are needed (some instructors may omit or assign different papers that week).
• IMPORTANT: The assignments that are placed on the web are taken off during week 11 of the quarter for updating and corrections. You will normally receive assignments during weeks 4 8 during the Library component of the CSS class. Week 9 is an evaluation and make-up week. So there should not be a problem. If you know that you will not complete the assignments on time, you should make a copy of the assignment to complete at a later time; or make alternative arrangements with your instructor.

I missed class one day and now am totally lost on the assignment. What can I do?

• Each database taught in class, as well as the Online Catalog, and the Internet, has an online tutorial that provides details on how to use and obtain information.
• Though these tutorials do not make up for a missed class, they should provide you with enough information to complete an assignment.
• The online databases themselves also have Help screens which should provide information.
• To access the online tutorials, go to the Sullivan Library web page (http://library.sullivan.edu/library) and click on the Access Tutorials link.

Ive tried but I cannot find anything on my subject using these #@!!  databases. I cannot find anything in a book, magazine, or newspaper either. This is very frustrating. What can I do?

• First, you may want to look at the short tutorial Research Basics: Steps for Successful Research found in the Access Tutorials section of the Librarys web page.
• You may also want to look at your topic or subject. Is it extremely narrow in focus? (For example, you may find little or nothing on a very narrow topic such as nutritional habits of 18-year old female college students during the winter months.). You may need to broaden your topic somewhat. (example: diet or nutrition of college students). However, if your topic is too broad, you may need to narrow it down somewhat or you can become overwhelmed with information. (Some databases provide subjects along with broader and narrower related subjects).
• You would want to look at the database you are using. Is it an appropriate database for your topic? (i.e. a business database may be inappropriate for health-related topics).
• If youve followed the above suggestions and are still having problems, you may want to consider synonyms (or other words) that could be used for your topic (i.e. attorney for lawyer, physician for doctor, etc.).
• You can also ask your instructor or librarian for assistance. They may be able to head you in the right direction.
• Finally, if you still cannot find information for your paper, you may need to consider altering or changing your topic.

Ive heard some of my fellow students discussing a Virtual Workbook. What is the Virtual Workbook and how is it different from the regular assignments?

• Your instructor may have placed you in either a Virtual Workbook group or a classroom group prior to the beginning of the Library Component of the CSS class. (Some instructors do not use the Virtual Workbook. In this case, all of the students are in the classroom group).

• The Virtual Workbook is found online.

• The students in the Virtual Workbook group work independently on CSS assignments, which may be a little more complex than some of the assignments given the classroom group.
• If your instructor is using the Virtual Workbook, she or he will provide more instructions about the Workbook and his/her expectations.

I dont know how to type my paper on the computer (or how to use Microsoft Word). How can I learn how?

• There are tutors available to help you with word processing questions and problems.
• The tutors are usually found in the main building. The tutors' schedule can be picked up from the Library's circulation desk.